FAQ

Placing an Order

1. Do you ship internationally?

Yes, we’re excited to share Zolar with the world! International shipping is available to most countries. Shipping times and costs will vary depending on your location, and you can find more detailed information on our Shipping page.

2. How can I find the right size for rings or bracelets?

We provide a handy sizing guide on our website to help you find the perfect fit. You can also reach out to us at hello@zolarjewelry.com if you need additional assistance—we are always happy to help you choose the right size.

3. Can I modify or cancel my order?

We understand that plans can change! If you need to modify or cancel your order, please contact our customer service team within 2 hours after you have placed your order. We'll do our best to accommodate your request, but please note that if your order has already been processed or shipped, we may not be able to make changes or cancel it.

4. Can I use multiple promo code on one order?

We know you love a good deal! However, only one promo code can be applied per order. Be sure to choose the code that gives you the best value for your purchase.

5. Do you offer gift wrapping or personalized notes?

Absolutely! Every Zolar piece comes in eco-friendly packaging, and we offer a complimentary gift-wrapping service along with the option to include a personalized note. Just let us know at checkout, and we'll take care of the rest.

6. How do I check the status of my order?

Once your order has been processed and shipped, you’ll receive a confirmation email with a tracking number that you can use to monitor your delivery. If you have any questions or need further assistance, our customer care team is always here to help.

Returns & Exchanges

1. What is your return/exchange policy?

We want you to love your Zolar jewelry. If for any reason you’re not completely satisfied, we offer a hassle-free return or exchange within 15 days of purchase. For more details, visit our Returns & Exchanges page.

General Information

1. What makes Zolar jewelry unique?

Zolar is all about celebrating individuality and the vibrant energy of everyday life. Our pieces are thoughtfully designed to be versatile, affordable, and perfect for any occasion, whether you're exploring nature or enjoying city life. We also prioritize sustainability using eco-friendly practices to create jewelry that not only looks good but does good too.

2. What materials are used in Zolar jewelry?

We carefully select high-quality materials, including ethically sourced metals and natural stones, to create our jewelry. Our commitment to sustainability means that we also explore recycled materials where possible, ensuring that your Zolar piece is both beautiful and kind to the planet. For more information, please visit the Our Materials page.

3. How do I care for my Zolar jewelry?

To keep your Zolar jewelry shining bright, we recommend storing it in a dry place when not in use, avoiding direct contact with water, perfumes, or chemicals. For a gentle clean, use a soft cloth to polish the metal and stones, keeping your pieces looking their best for all your adventures. For more information, please visit the Jewelry Care page.

4. Is Zolar jewelry hypoallergenic?

Yes! We design our jewelry with comfort in mind, using materials that are hypoallergenic and suitable for sensitive skin. We want you to feel as great as you look when wearing Zolar.

5. What advantages do I have by becoming a member?

Becoming a member of the Zolar community comes with exclusive perks! As a member, you’ll enjoy early access to new collections, special members-only discounts, and personalized style recommendations. Plus, you'll earn points on every purchase that can be redeemed for future discounts. It’s our way of saying thank you for being a loyal Zolar customer and making your shopping experience even more enjoyable. 

Still Need Help?

If you have any other questions, please drop us an email at hello@zolarjewelry.com