Returns & Exchanges

At Zolar, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your jewelry, we’re here to help. Below you’ll find all the details about our returns and exchanges process.

1. Return Policy

We gladly accept returns within 15 days of the delivery date. To be eligible for a return, your item must be:

• Unworn and in Original Condition: The jewelry must be unworn, undamaged, and in the same condition as when you received it. It should also be in its original packaging with all tags attached.
• Proof of Purchase: Please provide your order confirmation or receipt when requesting a return or exchange.

2. How to Return an Item

• Request a return: Start your return process by contacting our customer service team at hello@zolarjewelry.com. Please include your order number and reason for return in your request.
• Return Authorization: Once your return is approved, we will provide you with a Return Authorization (RA) number and detailed instructions on how to send your item back to us.
• Ship the Item: Carefully package your jewelry in its original packaging to prevent damage during shipping. Include your RA number inside the package and send it to the address provided in your return instructions.
• Store Credit Processing: Once we receive and inspect your returned item, we will issue you a store credit for the full purchase amount (excluding shipping costs). The store credit will be issued in the form of a digital gift card, which can be used for future purchases on our website.

3. Exchanges

We don't have a formal exchange program. If you'd like to exchange an item for a different color or size, you'll need to return the original item first. Afterward, you can place a new order on our website for the desired item.

4. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

• Earrings: Due to hygienic reasons, we are unable to accept exchanges or returns for earrings.
• Custom or Personalized Jewelry: Any jewelry that has been customized or personalized (e.g., engraved pieces) cannot be returned or exchanged unless it is defective or damaged upon arrival.

• Final Sale Items: Items marked as "Final Sale" are not eligible for return or exchange. 

5. Damaged or Defective Items

We take great care in ensuring the quality of our jewelry, but if you receive an item that is defective or damaged, please contact us immediately at hello@zolarjewelry.com with your order number and photos of the damaged item. We will guide you through the next steps to resolve the issue as quickly as possible.

6. Store Credits

• Store Credit Amount: Store credits will be issued for the purchase price of the item minus any shipping costs. Credits will be provided in the form of a digital gift card.

• Processing Time: Once your return is received and inspected, your store credit will be processed. You will receive an email with the details of your digital gift card within 7-10 business days.

• Validity: Store credits do not expire and can be used on any future purchase on the Zolar website.

7. Need Assistance?

If you have any questions or need assistance with your return or exchange, our customer service team is here to help. Please contact us at hello@zolarjewelry.com, and we’ll be happy to assist you.